Working at The Shrubbery

Staff numbers are tight so residents wait for showers or toilet help, making shifts rushed and busy.

“I’ve been waiting for a shower all morning.’’ And another person told us, ‘’They need at least one other carer on shift. If there’s only one carer in the lounge and someone needs the toilet, they can’t take them as they can’t leave the room.”

No proper activities programme means most of the day is routine personal care with little variety.

we raised concerns over the lack of regular engagement and social activities available to people... When we spoke to people about activities and engagement, they told us more activity provision and social engagement was required

Medication rules unclear and creams left out in rooms risk mix-ups or people getting harmed.

where people were prescribed medicines ‘as required’ instructions on their use were unclear... Prescribed creams were left out in people’s bedrooms and were not correctly stored. This put people at risk