Working at The Shieling
St Ebbas, Epsom, KT19 8QJ
Operated by Surrey and Borders Partnership NHS Foundation Trust
7 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Supportive managers, low staff turnover, and strong safety practices, although no dedicated activities coordinator and occasional agency use are drawbacks."
Safety & Risk
8/10
✓
Staff trained in safeguarding, knew how to report; detailed risk assessments; medicines managed safely with audits, STOMP implemented, undignified meds reviewed.
Staff Culture
7/10
✓
Staff told us they were well-supported, felt able to speak up, and managers took interest in their wellbeing; team meetings regular; low staff turnover noted by relatives.
Staffing Levels
7/10
✓
Service employed enough skilled staff; relatives said 'always plenty of people around, staff to resident ratio very good'; access to vetted agency when necessary; low staff turnover.
Training & Dev
7/10
✓
Staff had mandatory and specialist training (learning disability, autism, epilepsy); completed Care Certificate; comprehensive induction with shadowing; monthly supervision.
Management
7/10
✓
Registered manager promoted open culture where staff valued people; relatives said managers approachable and available; staff felt well-supported.
Programmes
6/10
✓
Relatives described regular varied activities: outings to theatre, London, pubs, shopping, walks, barbecues, holidays; individual timetables; responsive to suggestions.
Points to consider
Varied outings and community activities but no dedicated activities coordinator or specialist programmes like pet therapy, so the role might involve more routine care.
Relatives said 'lots of activities... go to town, shows, theatre, London, pub lunches'; no mention of coordinator or named programmes.
Good staffing levels and low turnover but they call agency staff when needed, which might mean less team consistency sometimes.
When necessary, the service had access to agency staff vetted...; 'There has not been a significant turnover of staff'.
Solid specialist training and regular supervision but no funded qualifications or named career development paths mentioned.
Staff had access to training... learning disability, autism, epilepsy; monthly supervision; no mention of funded qualifications or career pathways.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews