Working at The Shelley Care Home

Risks to people were identified, assessed and managed appropriately. For example, measures were put in place to support people at risk of falls... All aspects of medicines were managed safely.

The registered manager said, 'It is a privilege managing the home. We do our best to reward staff as looking after them is key because they are the quality of the service'. Staff said, 'They're always open to ideas. I love working here'.

There were sufficient suitably qualified staff to support people safely. Staff told us they had time to spend with people, and people confirmed their call bells were answered promptly by staff.

Staff were encouraged to enrol for external training opportunities, such as national vocational qualifications (NVQ). Some had taken on 'champion' roles in particular areas, such as falls, dementia and nutrition, and received supervision on a quarterly basis.

Staff felt included in all aspects of the home and told us their suggestions would be listened to. One staff member said, 'They're always open to ideas. I love working here. It's a friendly, happy place and I enjoy it'.

Activities co-ordinators were employed at the home. Activities were planned daily... On the first day of our inspection, we observed a word game organised in the lounge... Outings in the minibus were on offer.