Last updated: 10 February 2026
"Staff feel well supported with good training, team spirit and enough staffing for activities, but poor management oversight and accident learning hold it back."
Systems to learn from accidents and incidents were not effective in identifying trends or prevent them from happening again. Environmental risks had not always been fully considered. Risk assessments were in place however these had not always been reviewed regularly.
Staff were positive about the support they received. A member of staff said, 'It’s amazing here. I get really good support. We all work as a team and [name of registered manager] is always available, works on the floor and is there when we need them.'
Enough trained staff were deployed to meet people’s needs, and staff received regular supervisions and training. There was a good staff presence throughout the home and people did not have to wait long for assistance.
Staff had the training and skills to carry out their role effectively. Staff were positive about the training and support they received. A member of staff said, 'The training is very good. You get all the training you need and can request extra training if you need it.'
Systems to monitor and improve the quality and safety of the service provided were not always effective in identifying shortfalls or driving improvement. The registered manager’s audits and checks were not shared with the provider, so they had no clear oversight of the service provided.
Designated activity staff were employed and a varied programme of activities was in place. These included in-house activities and visits from external entertainers. People told us there were plenty of activities to choose from if they wanted to join in.
Managers audits missed problems like out of date risk assessments and safety issues, so they are not keeping proper oversight.
audits and checks had not identified the shortfalls we found during our visits. The registered manager’s audits and checks were not shared with the provider, so they had no clear oversight of the service provided.
No proper system to track patterns in falls and accidents or learn from them to stop repeats.
Systems to learn from accidents and incidents were not effective in identifying trends or prevent them from happening again. Records only detailed the number of accidents and incidents and the name of the person involved.
Staffing is enough to get by with no long waits, but nothing extra to make workloads really easy.
Staff told us there were enough staff to meet people’s needs. There was a good staff presence throughout the home and people did not have to wait long for assistance.
AI Generated
Last inspected: November 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp