Last updated: 10 February 2026
"Staff feel valued through reward days and strong safety measures, but basic activities and inconsistent PPE use hold it back."
A range of risk assessments had been completed for concerns raised due to the COVID-19, including changes which affected fire management, to ensure people who lived in the service were kept safe.
Staff who worked in the service had a reward day organised by the manager to say thank you for their hard work and sacrifices during this time.
Staff who worked in the service had a reward day organised by the manager to say thank you for their hard work and sacrifices during this time.
The service had built a pod into their lounge to look like a 1950s music booth... The pod was also used for entertainment with singers.
Just basic entertainment like a 1950s music booth and singers, no activities coordinator or varied programme to make the job more fulfilling.
The service had built a pod into their lounge to look like a 1950s music booth with an entrance from the garden... The pod was also used for entertainment with singers.
Staff were not fully using PPE correctly at inspection, needed review and fix straight after.
We were somewhat assured by staff's use of personal protective equipment (PPE). Following inspection this was reviewed and is now in line with Government guidance.
Management seems competent with one thank you reward day for staff, but no details on strong daily leadership or support.
Staff who worked in the service had a reward day organised by the manager to say thank you for their hard work and sacrifices during this time.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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