Last updated: 10 February 2026
"Positive culture and varied activities like fishing trips and an on-site gym, but staff lack training for key medicines and safety risks like choking are not always managed well."
Provider did not always manage risks effectively e.g. staff not following positioning guidance for swallowing difficulties and delay in professional input; medicines stock discrepancies and records not signed.
Staff told us they enjoyed working at the service and that it fostered a positive work culture; one staff member told us, 'It’s a nice place to work... a really good company'.
There were sufficient staff available to support people in the home and out in the community, although agency staff were occasionally used.
Staff had not received the necessary training to administer a prescribed medicine for epilepsy, despite this being a requirement outlined in the provider’s own policy.
The registered manager was consistently praised for being accessible and proactive; staff said 'The manager is brilliant, very supportive, approachable and always answers me' but governance systems needed improvement.
There’s a broad list of activities from weekly fishing, bingo, music, shopping trips, and movie nights; service had on-site gym, swimming pool and sensory room.
Staff lack training on key meds like epilepsy treatment and some creams, so you might worry about giving them safely.
Staff had not received the necessary training to administer a prescribed medicine for epilepsy... Records for the application of prescribed topical medicines were not consistently signed.
Risks around choking from eating and low fluids not always handled right, with delays in getting expert help.
Staff were not following this guidance [specific positioning when eating and drinking due to known swallowing difficulties], and there had been a delay in seeking further professional input... staff had not escalated concerns... not receiving enough fluids.
Bosses' checks and audits miss safety problems like bad med records and unspotted risks.
Governance systems and processes were not robust... not all governance audits which were in place... were effective in providing oversight... These issues were not identified through the provider’s medicines audits.
AI Generated
Last inspected: August 2025
Direct feedback from current and former employees

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