Last updated: 10 February 2026
"Staff feel supported by management in an open culture with enough staff, but poor training on mental capacity and limited activities hold it back."
Staff did not always have a good understanding of DoLs. We saw some people had not had up to date referrals when their liberty was being deprived.
There was an open culture, where people and staff felt able to raise concerns. Staff told us they were confident on speaking up about concerns.
People told us there were enough staff to support them. They explained that emergency call bells were responded to quickly.
Staff had received Deprivation of Liberty Safeguards (DoLs) training, but had poor knowledge of DoLs and how to support people’s human rights.
People and relatives felt the home was well managed. Staff felt supported and listened to by the management team.
People told us activities were limited and they were not always aware what activities were available. Records showed people had not been offered enough meaningful activities.
Staff have gaps in understanding mental capacity paperwork, and one person's paperwork wasn't updated after they moved homes.
One person had a Deprivation of Liberty Safeguard (DoLs) in place. The person had then moved to The Ruddington; but another Deprivation of Liberty referral had not been made for this new accommodation.
Activities are very limited so the job is mostly routine care like helping with personal care and meals.
People told us activities were limited... they mostly watched television or did colouring in. They were not aware of what other activities were available.
Some training like on mental capacity isn't sinking in as staff showed poor knowledge.
Staff had received Deprivation of Liberty Safeguards (DoLs) training, but had poor knowledge of DoLs and how to support people’s human rights. We were therefore not assured that this training was effective.
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