Working at The Rubens
Pave Lane, Newport, TF10 9LQ
Operated by United Care limited
26 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.9/10
Key Finding
"Staff feel supported by approachable management and enjoy a family-like team, but some staff were missing criminal record checks and training is only standard."
Safety & Risk
6/10
✓
People were kept safe, and concerns were shared appropriately. Staff assessed and worked to reduce risks to people.
Staff Culture
7/10
✓
Staff and managers had shared values and spoke about good teamwork and the home being like a family. Staff had the confidence to speak up and felt valued.
Staffing Levels
5/10
!
The provider had enough staff to ensure people’s safety and meet their needs.
Training & Dev
5/10
!
Staff training and care records were now kept up to date.
Management
7/10
✓
Staff were positive about the management of the home and of the support they received. One staff member told us, “I get good support from the management. They are approachable and I feel they listen to me.”
Programmes
5/10
!
Per 2019 comprehensive inspection: People enjoyed meaningful activities and there were appropriate opportunities to engage with the activities coordinator in groups or on a one to one basis.
Points to consider
Some staff were missing criminal record checks when inspectors visited, though they were applied for right away with no harm to residents.
Not all staff had a Disclosure and Barring Service (DBS) check completed. However, the registered manager applied for these checks immediately and we saw evidence when these were completed, with no impact on people.
Only standard training to keep things up to date, no specialist courses or funded qualifications mentioned.
Staff training and care records were now kept up to date.
Basic activities run by a coordinator, no specialist programmes or innovative approaches mentioned.
Per 2019 comprehensive inspection: People enjoyed meaningful activities and there were appropriate opportunities to engage with the activities coordinator in groups or on a one to one basis.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews