Working at The Royd
27 Selborne Road, Birmingham, B20 2DN
Operated by Lifeways Community Care Limited
16 bedsResidential homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.6/10
Key Finding
"Staff feel supported in a good team with regular staffing, but no real activities programme and safety lapses from weak oversight hold it back."
Safety & Risk
3/10
✕
Whilst risk assessments were in place they sometimes lacked sufficient detail and were not always followed, increasing the potential for harm. Several hand sanitiser stations were not working... Some staff wore very long painted nails, which may increase the risk of infection.
Staff Culture
6/10
✓
Staff told us they felt supported and worked well as a team. One staff member said, 'It’s a very good working environment. If you’re unwell, managers check in and make sure you’re okay.'
Staffing Levels
5/10
!
Rotas showed regular staffing patterns and a regular number of staff in each day. People using the service generally felt there were enough staff, although one person commented, 'I don’t think there are enough staff… but they do come quickly if I need them.'
Training & Dev
5/10
!
Training records showed high compliance in key areas such as medication, fire safety and safeguarding. However, equality and diversity training and dementia training required some improvement as several staff had not completed these modules.
Management
4/10
!
The provider’s governance and oversight were not sufficiently robust and led to delays in identifying and addressing safety concerns, including issues with fire doors, missing window restrictors and rubbish disposal.
Programmes
3/10
✕
During the inspection, there was very limited evidence of meaningful activities being offered to people living at the service. Over two days, no activities were observed, and both people and relatives said there was a lack of things to do.
Points to consider
The higher bosses are slow to fix safety problems even when the manager flags them up.
These matters had been raised by the registered manager to the provider, but action was not always taken promptly which increased potential risks for people.
No real activities programme so your days are mostly routine personal care tasks.
very limited evidence of meaningful activities being offered... Over two days, no activities were observed, and both people and relatives said there was a lack of things to do.
Risk assessments miss details and aren't always followed, plus some lapses in stopping infections.
some lacked sufficient detail to ensure risks were fully mitigated... Several hand sanitiser stations were not working... Some staff wore very long painted nails, which may increase the risk of infection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews