Working at The Royal Star & Garter Homes - Surbiton
Upper Brighton Road, Surbiton, KT6 6JY
Operated by Royal Star & Garter
63 bedsNursing homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Staff feel supported by understanding management and receive wellbeing help, but agency staff cover shortages and training is mostly basic mandatory."
Safety & Risk
8/10
✓
People continued to be protected against the risk of abuse as staff were aware of the provider's safeguarding policy, knew how to identify, report and escalate concerns. Records showed where incidents occurred, a full investigation was undertaken and where appropriate action taken to mitigate further occurrences.
Staff Culture
8/10
✓
Staff spoke positively about the management team. Comments included, 'This is such a nice place to work in, we are very supported,' and 'The [registered] manager is very understanding.' The service also ensured that staff received additional support in term of their wellbeing.
Staffing Levels
6/10
✓
Rotas showed there were adequate numbers of staff deployed to each unit, to ensure people's needs could be met in a timely manner. Where there was a staff shortage, the provider used agency staff to cover the gaps.
Training & Dev
6/10
✓
We reviewed the staff training matrix and identified the service had 100% compliance with safeguarding training. Staff were aware of how to implement the training learned into practice.
Management
8/10
✓
Staff spoke positively about the management team. Comments included, 'This is such a nice place to work in, we are very supported,' and 'The [registered] manager is very understanding.' Throughout the inspection we observed staff seeking guidance and support from the registered manager, who was available to staff at all times.
Programmes
/10
✕
Points to consider
Staff numbers are adequate but they use agency workers to cover shortages and are running a recruitment drive for more permanent staff.
We received mixed reviews about staffing levels... "What they [the service] could do with are more permanent staff – people who know us well..." ... the provider used agency staff to cover the gaps... there was an on-going recruitment drive in progress.
Only standard mandatory training like safeguarding is fully up to date, no specialist courses or career development mentioned.
We reviewed the staff training matrix and identified the service had 100% compliance with safeguarding training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews