Working at The Royal Star & Garter Home - High Wycombe

There was a comprehensive 'safety management system'... live electronic reporting system... People were enabled to take positive risks to maximise their control over their care and support... RSG High Wycombe had a genuinely open culture in which all safety concerns raised were highly valued as integral to learning and improvement.

Staff told us, 'This is a wonderful place to work. I am lucky to be part of such an amazing team' and 'Very proud to be working here. Very friendly, relaxing and stress-free culture.' Staff were motivated by, and proud of the service. They loved being part of dedicated team.

The service had exceptional staffing levels that met people's needs and kept them safe. There was a significantly high ratio of staff and very low turnover, which helped ensure staff had an excellent understanding of people's needs and personalities.

There was strong emphasis on staff development and the provider had invested in specific and bespoke training based on people's needs. Staff had completed high quality training that ensured they were confident and competent... encouraged and supported to develop their skills and follow a streamlined career progression path.

The registered manager provided exceptional leadership and had developed a dedicated staff team who were committed to the vision and values of the service. Staff were motivated by, and proud of the service.

The service had achieved an accreditation as a 'Butterfly Care Home'... MCM level 1 accreditation which is the highest accolade and demonstrated exceptional person-centred dementia care... awarded the national Gold Standard Framework (GSF) for its outstanding end-of-life care.