Last updated: 10 February 2026
"Supportive management, good training and a motivated team make it a great place to work, although agency staff cover absences and activities lack specialist programmes."
Appropriate safeguarding procedures protected people... Staff had received safeguarding training and knew how to... report allegations... Robust auditing systems were in place... Accidents and incidents were recorded accurately and regularly reviewed.
Staff were motivated and showed dedication... Staff told us they enjoyed their roles and felt supported... 'I love the support and I love the clients. The support from [the registered and deputy managers] is amazing.'
There were enough staff available to support people safely... staff had the time they required to provide effective care in a relaxed and unhurried way. Staff sickness and short notice absences were covered by existing staff or agency staff workers.
Staff received a good standard of regular refresher training... Training was developed and delivered around people's individual needs. The registered manager had introduced a monthly in-house training session... Staff were encouraged to enrol on higher level qualifications.
The registered manager had an 'open door' policy in place and promoted an empowering and inclusive culture... Staff told us they were supported appropriately by management and felt valued in their roles.
People had a weekly activities schedule... staff supported people to access the community regularly... zoo, museums, cafes, beach... sensory session at a local library.
Some agency workers cover sickness and short notice absences, so the team isn't always fully stable.
Staff sickness and short notice absences were covered by existing staff or agency staff workers. Where agency workers were used, the registered manager told us they tried to keep the same staff members...
Activities include regular trips and a weekly schedule but no specialist programmes or coordinator, so the role is varied but not exceptionally enriching.
People had a weekly activities schedule which was on display... staff supported people to access the community regularly. We saw pictures... zoo, museums, visited cafes and pubs, trips to the beach...
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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