Working at The Rowans
266 Eastgate, Louth, LN11 8DJ
Operated by Boulevard Care Limited
12 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.3/10
Key Finding
"Staff feel valued and proud with good training and enough staff on duty, but an inexperienced manager and safety lapses like unreported incidents and poor medicines records hold it back."
Safety & Risk
4/10
!
We did note two incidents had not been reported to the CQC... we found two people who had controlled drugs... did not have these medicines recorded in a controlled drugs register as per national legal requirements.
Staff Culture
6/10
✓
A staff member said, 'I like to work here, it's a great place to work. I feel proud of the role that I and the other staff do.' Staff felt able to speak up and raise any concerns.
Staffing Levels
6/10
✓
We saw there were enough staff to provide support to people safely. Staff were deployed effectively around the building, to provide timely support to people.
Training & Dev
6/10
✓
Staff spoke highly of the training provided to them. They explained how it had supported them to be more effective in their roles. There were some gaps in staff training, and this was being addressed by the provider.
Management
4/10
!
The manager whilst caring and passionate in their role was inexperienced in managing a home like this. They were currently completing their Level 3 diploma.
Programmes
5/10
!
People were supported to visit many local attractions and amenities... Throughout the inspection we saw people with support of staff going out to local shops, activities and in one case a music concert.
Points to consider
The manager is inexperienced without the right qualifications yet, and oversight checks missed some problems.
The manager whilst caring and passionate in their role was inexperienced in managing a home like this. They were currently completing their Level 3 diploma... these audits had failed to identify the inconsistent controlled drugs process and the missing epilepsy care plans.
Some incidents were not reported as required, and controlled drugs records were not kept properly.
We did note two incidents had not been reported to the CQC... two people who had controlled drugs... did not have these medicines recorded in a controlled drugs register as per national legal requirements.
Only basic outings and community trips with no dedicated activities coordinator or special programmes.
People were supported to visit many local attractions and amenities... going out to local shops, activities and in one case a music concert.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews