Working at The Rowans Care Home
West Ella Way, Hull, HU10 7LP
Operated by National Care Consortium Ltd
53 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Strong leadership from the new manager and a supportive culture for staff, but poor deployment and training gaps need addressing."
Safety & Risk
5/10
!
Some areas requiring improvement identified at the last assessment had been addressed in relation to the management of medicines. However, we did identify some continuing recording issues on medicine administration records.
Staff Culture
7/10
✓
Staff told us the service had improved greatly. One staff member told us 'We [staff] all feel much more supported in our roles. There is a clear pathway now... We get more feedback from the management'
Staffing Levels
4/10
!
Staff deployment required further improvements. During this assessment we observed people sat in communal areas for long periods of time with no staff presence.
Training & Dev
4/10
!
The provider and manager were aware of further improvements required relating to staff recruitment, staff training and staff support.
Management
6/10
✓
Everyone we spoke with during the assessment felt that there had been major improvements at the service and expressed that this was down to the newly recruited manager. The manager was passionate about the service continuing on their improvement journey.
Programmes
3/10
✕
People were involved in activities they found interesting and stimulating.
Points to consider
Staff numbers are adequate but poor deployment leaves people waiting or without staff nearby at times.
During this assessment we observed people sat in communal areas for long periods of time with no staff presence.
Staff training and support still needs further improvements to fully meet team needs.
further improvements were required around the deployment of staff and staff training and support.
No structured activities programme or coordinator mentioned, so the role is mostly routine personal care.
People were involved in activities they found interesting and stimulating.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews