Working at The Rowans
27 Tadworth Street, Tadworth, KT20 5RJ
Operated by Modus Care Limited
5 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Approachable manager fosters a family-like culture and strong safety, although activities lack a dedicated coordinator and staffing relies on bank workers and overtime."
Safety & Risk
8/10
✓
Safeguarding incidents appropriately managed and reported; medicines stored and administered correctly with no MAR gaps; lessons learned like adding panic alarm.
Staff Culture
8/10
✓
'It's like a family here... promoted by the manager. She's the best.' Open and positive culture evident.
Staffing Levels
7/10
✓
Sufficient staff to meet needs using bank workers and overtime, no agency, very little sickness to keep staff consistent.
Training & Dev
7/10
✓
Staff had relevant training like behaviour management and epilepsy, found it helpful; regular supervision via matrix.
Management
8/10
✓
Staff said the manager was approachable and well respected, nominated her for an award; 'I absolutely love her, she's caring, energetic, approachable and smart.'
Programmes
6/10
✓
Wide range of activities: trampolining, art therapy, supermarket trips, disco, college, personalised outings like Brighton.
Points to consider
Activities are varied like art therapy and trips but no dedicated coordinator or specialist programmes to enrich every day.
Examples of activities available to people included trampolining, art therapy, trips to the local supermarket, a small disco held at the service most evenings and attending college.
Staffing relies on bank workers and overtime at times instead of a fully stable team with no cover needed.
The service was able to maintain staffing levels by making use of bank workers and overtime... we can manage without agency.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews