Last updated: 9 February 2026
"Wide-ranging activities and strong infection prevention, with good training and supportive culture, but staff retention issues from recruitment difficulties and stress."
2022 IPC inspection: We were assured the provider was preventing visitors from catching and spreading infections, meeting shielding rules, using PPE effectively, accessing testing, promoting safety through hygiene, managing outbreaks, with up-to-date policy.
Per 2019 comprehensive inspection: monthly 'pride and passion' awards for staff; Staff were complimentary about training and other support in place.
The provider had experienced staff retention and recruitment difficulties due to sector workforce challenges including competition with other employers, vaccine hesitancy, and stress. They had maintained a safe, compliant environment by limiting at times the number of respite places they could accept.
Per 2019 comprehensive inspection: There was a wide range of training available for staff. Staff were complimentary about training and other support in place. Training included specialist subjects such as autism awareness.
Per 2019 comprehensive inspection: The service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Per 2019 comprehensive inspection: Staff supported people to take part in a wide range of leisure activities... Finkley Down Farm, Longleat, bowling, nativity play, sensory room; 'sign along' communication system.
Hard to recruit and keep staff due to job competition, vaccine hesitancy, and stress, so they limited respite places to keep staffing safe.
The provider had experienced staff retention and recruitment difficulties due to sector workforce challenges including competition with other employers, vaccine hesitancy, and stress. They had maintained a safe, compliant environment by limiting at times the number of respite places they could accept.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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