Last updated: 9 February 2026
"Supportive managers and a stable, happy staff team shine through, but basic training and occasional bank staff hold it back."
Staff knew how to recognise and report abuse. Risks to people were assessed and managed. Some of the risk assessments required additional information.
Staff were happy in their roles and felt well supported. They told us they received appropriate training and supervision.
There was a consistent and stable staff team in place. The registered manager confirmed they were currently fully staffed.
Staff received the training needed to meet people’s needs. Staff were encouraged to complete relevant qualifications and all staff were supported to complete the care certificate if they were new to care.
Staff spoke highly of the registered manager and deputy manager and said the management team were visible, supportive and easy to approach.
People told us there were a range of activities on offer that they could attend if they chose. Observed therapy dog visit and links with local primary school, nursery, sea cadets, salvation army, local choir.
Staff get standard training to do the job but nothing extra like specialist courses or funded qualifications.
Staff received the training needed to meet people’s needs. Staff were encouraged to complete relevant qualifications and all staff were supported to complete the care certificate if they were new to care.
Varied activities keep things interesting but no dedicated coordinator or standout specialist programmes.
People told us there were a range of activities on offer that they could attend if they chose. Observed therapy dog visit and links with local primary school, nursery, sea cadets, salvation army, local choir.
Staffing levels are good overall but they use bank staff now and then when people call in sick.
Yes, there's enough staff on duty, but some staff have been off sick lately. Staff come in for extra if they can, we use bank staff. We use no agency at the moment.
AI Generated
Last inspected: March 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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