Working at The Rookery
Rookery Farm Road, Norwich, NR12 0PF
Operated by Janith Homes Limited
36 bedsResidential homesSupported living
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Supportive managers and positive staff culture shine through, although agency staffing and basic activities hold it back."
Safety & Risk
7/10
✓
Per 2021 targeted inspection: Assured on all IPC measures including preventing infections, PPE use, testing, outbreak management; per 2019: Clear safeguarding awareness, detailed risk plans, incidents reviewed.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: 'Good morale within the staff team. I enjoy it...' Staff enjoyed working there and spoke highly of the support from the registered manager.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: 'there were enough staff on shift... The service used regular agency staff who were familiar with people's needs in the event of staffing shortfalls.'
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Training matrix in place with specialist training for behaviours which challenge, induction, shadowing, regular supervision and appraisals.
Management
8/10
✓
Per 2019 comprehensive inspection: Staff described the management as supportive and approachable; 'The manager and deputy are brilliant, I can't knock them.'
Programmes
6/10
✓
Per 2019 comprehensive inspection: People participated in one to one and group activities including onsite farm, art barn, pub outings, games; per 2021: puzzles and social coffee during COVID.
Points to consider
Staffing is adequate but they use regular agency staff when there are shortfalls.
The service used regular agency staff who were familiar with people's needs in the event of staffing shortfalls.
Activities are varied with farm access and outings but no specialist programmes or dedicated coordinator.
People participated in one to one and group activities, including accessing the onsite working farm.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews