Working at The Rookery
9 Cromwell Road, Manchester, M30 0QT
Operated by Heathcotes Care Limited
7 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Supportive management and positive team culture stand out, but basic activities and COVID staffing pressures hold it back."
Safety & Risk
8/10
✓
2022: 'We were assured that the provider was preventing visitors from catching and spreading infections... using PPE effectively... promoting safety through... hygiene practices... infection outbreaks... effectively prevented or managed.' Per 2019: Medicines errors minimal.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: 'There was a positive workplace culture at the service. It was evident staff worked well together, and there was a shared spirit... I enjoy working here. The team is good.'
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: 'Staff rotas we saw confirmed staffing levels remained consistent, so that people continued to receive continuity in their support.' Provider had measures for COVID-19 staff pressures (2022).
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: 'There is always ongoing training and refresher training which is brilliant.' Staff received regular supervision every three months.
Management
8/10
✓
Per 2019 comprehensive inspection: 'The manager is very supportive. If there are any concerns [registered manager name] will act upon it. There is an open door policy and [registered manager name] is always on the floor helping us and guiding us.'
Programmes
4/10
!
Per 2019 comprehensive inspection: 'People participated in activities that met their individual choices and preferences. We found people had a say in the type of activities and trips planned.'
Points to consider
Just basic activities and trips mentioned, no coordinator or special programmes so the job is mostly routine personal care.
Per 2019 comprehensive inspection: 'People participated in activities that met their individual choices and preferences. We found people had a say in the type of activities and trips planned.'
Staffing is adequate and consistent but they needed plans to cover COVID-related staff shortages.
2022: 'The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews