Last updated: 10 February 2026
"Staff feel supported by an amazing manager and enjoy the open culture, but staffing shortages and lack of activities hold it back."
Medicine recording systems were not robust. There was no recording process in place for the administration of people's prescribed fluid thickeners. The recording of prescribed creams was unclear.
The culture was open and inclusive. Staff said they enjoyed their roles and liked the company they worked for. Staff comments included, 'I love it here', 'I like it [working for the service] very much' and, 'Staff work very well together as a team.'
Communal areas were not always supervised by staff. Some people and their relatives told us there was a lack of staff. Comments included; 'The staff tend to be slow at responding, perhaps because there aren't enough of them'
Staff had received an induction when they first started working at the service and training relevant to their roles had been provided. Staff had regular training and opportunities for supervision.
Staff praised the registered manager within the service, they felt supported in their roles. Staff told us, 'The [registered] manager is amazing' and, 'Both [registered manager and provider] are fair. The [registered] manager will help out day to day duties if needed.'
People and their relatives told us there was a lack of activities and stimulation for people accessing the service. We have made a recommendation about the provider reviewing their provisions to keep people accessing the service stimulated.
Not enough staff at times, leaving communal areas unsupervised and slowing down responses to call bells.
Communal areas were not always supervised by staff. Some people and their relatives told us there was a lack of staff. Comments included; 'The staff tend to be slow at responding, perhaps because there aren't enough of them'
No proper activities or stimulation, so the job is mostly routine personal care with little variety.
People and their relatives told us there was a lack of activities and stimulation for people accessing the service.
Medication records not fully reliable, with unclear tracking of creams and fluid thickeners risking mix-ups.
Medicine recording systems were not robust. There was no recording process in place for the administration of people's prescribed fluid thickeners. The recording of prescribed creams was unclear.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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