Working at The Rivers
88 Rectory Road, Farnborough, GU14 7HT
Operated by Consensus Support Services Limited
7 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Staff feel listened to by approachable managers with good training and safety, but missed regulator notifications on mental capacity authorisations and flexible staffing cover are drawbacks."
Safety & Risk
7/10
✓
The provider had effective safeguarding systems in place and staff had a good understanding of what to do to make sure people were protected from harm or abuse.
Staff Culture
7/10
✓
Staff told us they felt listened to and the registered manager was approachable. Staff understood the provider's vision for the service and they told us they worked as a team.
Staffing Levels
6/10
✓
Staff told us there were always enough staff on duty. Healthcare professionals confirmed this was the case when they visited.
Training & Dev
7/10
✓
Staff completed training specific for the needs of the people they supported, such as autism awareness and epilepsy.
Management
7/10
✓
Staff told us they felt listened to and the registered manager was approachable.
Programmes
6/10
✓
People had a variety of internal activities (such as music and cooking) and external activities which they enjoyed on a regular basis.
Points to consider
Staffing levels meet needs but staff cover for illness or absences by working flexibly instead of planned extras.
Staff were prepared to work flexibly and would cover staff illness or planned events.
Activities offer some variety like music, cooking, and hydrotherapy but lack specialist programmes or coordinator.
People had a variety of internal activities (such as music and cooking) and external activities which they enjoyed on a regular basis.
Managers missed notifying the regulator about mental capacity authorisations until the inspection pointed it out.
the providers audits had not identified the registered manager had not notified CQC when Deprivation of Liberty Safeguards (DoLS) applications had been authorised.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews