Working at The Ridings Care Home
Farnborough Road, Birmingham, B35 7NR
Operated by Dukeries Healthcare Limited
83 bedsNursing homesResidential homesRehabilitation (illness/injury)
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Supportive management and a stable team who work well together, but insufficient activities and staffing pressures at busy times hold it back."
Safety & Risk
5/10
!
We found 2 discrepancies when checking medicines stocks and records... When speaking to the nursing team and looking at the process for responding to unwitnessed falls and head injuries, we identified some confusion. A passing staff member did notice and acted to ensure the person was accompanied to the dining room safely.
Staff Culture
7/10
✓
Most staff we spoke with told us they felt supported by the management team. Many of the staff we spoke with had been working at the service for a number of years. Staff told us they worked together well as a team.
Staffing Levels
5/10
!
People and their loved ones told us they felt staffing levels were appropriate. A couple of staff told us at busy times they felt more staff were needed in a particular area of the home, other staff said they felt staffing levels were adequate. There was a full time vacancy for an activity coordinator.
Training & Dev
6/10
✓
Staff told us they received training to ensure they maintained the right skills and knowledge for their roles. The management team ensured the staff team kept up to date with their ongoing training. The high staff compliance with training showed the service was committed.
Management
7/10
✓
Staff told us (including night staff) the registered manager was easy to speak to if needed. Most staff we talked with spoke positively about the management team (the Registered Manager, Deputy Manager and the Nominated Individual). Many staff described the management team as supportive.
Programmes
3/10
✕
We received mixed reviews on whether there was enough for people to do. Some people were happy with the activities provided, but some told us they got bored sometimes and there was not enough to do. There was a full time vacancy for an activity coordinator.
Points to consider
Not enough activities to keep people engaged, so the job involves more routine care than creative engagement, with a full-time activities coordinator vacancy and some residents getting bored.
We received mixed reviews on whether there was enough for people to do. Some people were happy with the activities provided, but some told us they got bored sometimes and there was not enough to do. There was a full time vacancy for an activity coordinator.
Staffing is adequate but some staff feel stretched at busy times and there is a full-time vacancy for an activities coordinator.
A couple of staff told us at busy times they felt more staff were needed in a particular area of the home... There was a full time vacancy for an activity coordinator.
Some medication record errors and confusion about how to check people after falls or head injuries, even though no one was harmed.
We found 2 discrepancies when checking medicines stocks and records... we identified some confusion. The nursing team were not clear about which clinical tools they should use in the event of an unwitnessed fall or head injury.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews