Last updated: 10 February 2026
"Staff get regular training and supervision with engaging activities, but gaps in oversight leave care plans and safety records outdated."
Some care plans, risk assessments and personal emergency evacuation plans (PEEPs) were past their review dates... gaps in the daily fire safety checklist and Legionella preventative flushing records... Learning had not always been fully embedded following events.
Staff told us they were well supported and felt they all worked as a team... We saw some staff talking about people in earshot of people.
We received mixed feedback from people and relatives about staffing levels, staff skills and their knowledge of people's needs... We saw there were enough staff during our inspection, some staff were rather task-oriented.
Staff were supported with regular training, supervision and appraisal... Staff had undergone a thorough induction programme which had given them the basic skills to care for people safely.
Governance systems had not always lead to improvements at the service. Feedback was sought, but improvements were still needed on how it was acted on.
The service employed an activity organiser who involved people in planning a wide variety of activities and events such as arts and crafts, quizzes and seated exercises... PAT dog comes in too.
Gaps in oversight mean care plans and safety records often get out of date and fixes take too long.
Governance was not always reliable and effective... Systems and processes in place to ensure the records of peoples' needs and risks reflected their current care needs were not always effective. Some records were out of date.
Safety checks like fire logs and water flushes are missed sometimes, and lessons from past mistakes are not sticking.
Not all health and safety checks were completed as per provider's policy. For example, we identified gaps in the daily fire safety checklist and Legionella preventative flushing records... Learning had not always been fully embedded following events which had impacted on people's health. This resulted in reoccurrences of incidents.
Enough staff overall but new starters and agency workers do not always know residents well yet.
Some of the newer ones don't necessarily know so much about me... spoke with an agency staff member... new starters were in the course of receiving on-going training.
AI Generated
Last inspected: November 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp