Working at The Ridings

Gaps in oversight mean care plans and safety records often get out of date and fixes take too long.

Governance was not always reliable and effective... Systems and processes in place to ensure the records of peoples' needs and risks reflected their current care needs were not always effective. Some records were out of date.

Safety checks like fire logs and water flushes are missed sometimes, and lessons from past mistakes are not sticking.

Not all health and safety checks were completed as per provider's policy. For example, we identified gaps in the daily fire safety checklist and Legionella preventative flushing records... Learning had not always been fully embedded following events which had impacted on people's health. This resulted in reoccurrences of incidents.

Enough staff overall but new starters and agency workers do not always know residents well yet.

Some of the newer ones don't necessarily know so much about me... spoke with an agency staff member... new starters were in the course of receiving on-going training.