Working at The Riders

Only basic activities like bingo and karaoke, no dedicated coordinator so the role is mostly routine personal care.

Relatives commented: 'There are not too many activities. They have karaoke, bingo.' A relative said: 'I hope there are different things happening there, to stimulate him.'

Management oversight gaps like not reporting some incidents to regulators and audits missing issues.

The service had not notified CQC of certain incidents it was required to. Audits had not identified all concerns found.

Some gaps in safety records such as inaccurate medicine disposal logs and inconsistent falls updates.

The service had failed to keep accurate records of medicines retained for disposal. Some care records had been inconsistently updated after falls.