Working at The Richardson Mews

Some staff haven't finished their mandatory training yet, even though trained staff supervise them.

Staff training records showed some staff had not completed their training. The provider had already identified this issue and had implemented a plan of action to encourage all staff complete their training in a timely way.

Staff made mistakes recording medicines like not signing sheets or mismatched protocols, though people got their meds safely.

Staff in The Coach House had not always signed to confirm they had administered people's medicines, in line with the provider's policy. Protocols were in place for people who were prescribed medicines 'as and when required'. However, 1 of the protocols did not match the prescription.

Some staff files are missing full references from past employers because they came from agency work.

Not all staff files contained suitable references from previous employers, however, these employees were known to the service as they had worked as agency staff at the home.