Working at The Reigate Beaumont

Medicines were managed in a safe way and people told us that they received their medicines when needed. Staff understood what constituted abuse and the actions to take if they suspected anything.

Staff told us that they felt valued and supported. One said, 'I feel confident in what I am doing. They [management] trust me.' They told us that they were supported to develop in their role.

There were sufficient staff to support people when they needed. We observed that people's call bells were answered quickly and during meal time there were enough staff to support people with their meals.

Clinical staff told us that they have regular training to refresh their skills. They said that this included training on meeting the needs of people with pressure sores, diabetes, catheters.

People and relatives were complimentary about the leadership of the service. Comments included, 'She [the registered manager] calls in to see me, asking me how I am. I think she is very good and manages this place well'

People and relatives were positive about the range of activities on offer at the service. Comments included, 'They have entertainment and other things. I have plenty to do' and 'There is always something going on, music and singing'