Last updated: 9 February 2026
"Approachable managers and a supportive caring culture, but staff retention and activity variety need improvement."
The provider had informed us of safeguarding concerns and demonstrated how they had worked with local professionals to safeguard people from abuse. Risk management plans had been developed.
Staff felt well supported in their roles and described a culture and ethos that was professional, caring and open.
During the inspection we observed there were sufficient staff deployed to safely meet people's personal care and social care needs.
The training programme was varied, for example staff undertook training in moving and handling, food hygiene, equality and diversity issues, and how to meet the needs of people with autism and epilepsy.
We received positive comments about how the service was managed, and the approachable style and integrity of the management team. Staff felt well supported in their roles.
People attended college and resource centres, went to the gym and swimming, received aromatherapy, watched films, and visited town centres, but external observations indicated greater variety was needed.
Staff numbers are enough for safe care, but nothing extra like low staff turnover or no agency workers is mentioned.
During the inspection we observed there were sufficient staff deployed to safely meet people's personal care and social care needs.
Activities include outings, college and gym but need more variety to keep things interesting.
external observations indicated that the service could expand on the current activity programme to offer greater variety and interest for people.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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