Working at The Regard Partnership Limited - Eastbourne Road

Systems were in place to help protect people from the risk of abuse... Risk assessments were in place... Medicines were managed safely... All accidents and incidents were reviewed and reflected upon to see what actions could be taken to reduce the risk of further similar incidents.

One staff member said, 'I think we [the staff team] work really well together.' Surveys... a staff member wrote, 'It's the best staff team I have known.' The registered manager promoted an open and inclusive working culture.

People and staff told us there were enough staff at the service to meet people's needs. Staff told us they had enough time to carry out all their required duties. Staffing levels on the day of inspection were in line with the staff rota and we observed that staff did not appear rushed or hurried.

Staff were supported to develop knowledge and skills relevant to their job... Records showed staff had access to on-going training, including training about learning disabilities and autism, fire safety, first aid, infection control and food hygiene. Staff told us they had regular one to one supervision meetings.

The registered manager promoted an open and inclusive working culture at the service. They worked closely with staff and staff were encouraged to discuss any issues with the registered manager. One staff member said of the registered manager, 'They are very supportive. I look at them as a role model, they help me a lot.'

People were supported to access community facilities... trips to the theatre, bowling and the cinema... educational opportunities... in-house activities included puzzles and a sensory room... a professional singer visited and led... a music and singing session.