Last updated: 9 February 2026
"A supportive family-like culture and stable staffing, although training lacks funded qualifications and activities miss a dedicated coordinator."
Staff had a thorough knowledge of what people's gestures... meant... Staff were trained in de-escalation techniques... Medicines were safely administered, regularly audited... Safeguarding concerns, complaints, accidents and incidents... were reviewed and analysed to ensure emerging themes were identified.
A staff member told us, 'It's like a family here and we look after people the same way we do with our own families.' A staff member told us, 'You learn something new every day, staff are supportive as a team as are the [Registered] manager and deputy.'
There were enough staff to flexibly and safely meet people's care and support needs and staffing levels matched the rota. The staff team was well-established.
Per 2019 comprehensive inspection: Staff told us they completed mandatory training... Staff also told us they could request other training... such as sign language or epilepsy. Staff received regular supervision sessions, although there had been some missed sessions due to changes of registered manager.
Relatives told us the registered manager was approachable and the home well-run. A staff member told us, 'The [registered] manager and deputy are always available if you need them, and they pass on any ideas and concerns we might have to the organisation.'
Staff ensured people had access to local resources such as community-based activity services that included going to college and a music group. There were also trips to the shops, lunch out, and going to the local parks as well as further afield such as Brighton, Southampton, and Portsmouth.
Staff get standard mandatory training plus some specialist courses on request, but no funded qualifications or career development paths.
Per 2019 comprehensive inspection: Staff told us they completed mandatory training which included subjects such as safeguarding, moving and handling, food hygiene, fire safety and behaviour that required a response. Staff also told us they could request other training to develop their knowledge in specific areas, such as sign language or epilepsy.
Varied outings to college, music groups, shops and trips away, but no dedicated activities coordinator or specialist programmes to enrich the role.
Staff ensured people had access to local resources such as community-based activity services that included going to college and a music group. There were also trips to the shops, lunch out, and going to the local parks as well as further afield such as Brighton, Southampton, and Portsmouth.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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