Working at The Regard Partnership Limited - 225 London Road

Staff had a thorough knowledge of what people's gestures... meant... Staff were trained in de-escalation techniques... Medicines were safely administered, regularly audited... Safeguarding concerns, complaints, accidents and incidents... were reviewed and analysed to ensure emerging themes were identified.

There were enough staff to flexibly and safely meet people's care and support needs and staffing levels matched the rota. The staff team was well-established.

Per 2019 comprehensive inspection: Staff told us they completed mandatory training... Staff also told us they could request other training... such as sign language or epilepsy. Staff received regular supervision sessions, although there had been some missed sessions due to changes of registered manager.

Relatives told us the registered manager was approachable and the home well-run. A staff member told us, 'The [registered] manager and deputy are always available if you need them, and they pass on any ideas and concerns we might have to the organisation.'

Staff ensured people had access to local resources such as community-based activity services that included going to college and a music group. There were also trips to the shops, lunch out, and going to the local parks as well as further afield such as Brighton, Southampton, and Portsmouth.