Working at The Reeds

We found a breach of the legal regulations in relation to the lack of review of environmental restraints used to safeguard people from harm. Staff were not always vigilant about following risk management plans.

Some staff felt positive about working for the organisation... However, multiple anonymous concerns were raised with us prior to this assessment about staff’s reluctance to share their concerns with the provider.

From our review of 4 weeks of staff rotas we found staffing levels did not fall below the safe minimum staff levels. The staff levels for an average day varied. For example, 8 days were staffed above average day levels and 20 days were staffed below average levels.

multiple anonymous concerns were raised with us prior to this assessment about staff’s reluctance to share their concerns with the provider. The concerns raised indicated some staff lacked confidence in the provider’s response.

Relatives felt risks to people’s safety and that of others were identified and managed. They gave us examples of actions staff had taken to reduce risk. One relative told us, “[Name] used to get up on the roof. Staff were proactive and suggested they take [Name] rock climbing.”