Working at The RedHouse Care Home

There were shortfalls in the provider’s systems to identify and consistently manage environmental risks... three staircases were fitted with stairgates that did not meet current safety standards.

Staff rotas showed sufficient staffing levels aligned to people’s assessed needs. However, some staff reported feeling stretched during periods of higher demand or staff sickness.

There were shortfalls in the staff’s skills and knowledge in relation to supporting people to eat safely to mitigate the risk of choking.

A new manager had started shortly before this inspection... but we identified one breach of the regulations in relation to the governance and oversight at the service.

A relative highlighted inclusive, culturally varied activities such as Gongs, Halloween, Chinese New Year, VE Day celebrations, physio sessions, gardening, and community events involving families.