Working at The Red House Residential Home
Clonway, Yelverton, PL20 6EF
Operated by Clonway Care Limited
28 bedsResidential homes
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.5/10
Key Finding
"Supportive management, stable staffing and a warm culture shine through, although basic training and standard activities hold it back."
Safety & Risk
8/10
✓
There were effective systems in place to protect people from the risk of abuse. Staff were aware of when and how to report concerns and were confident they would be dealt with.
Staff Culture
8/10
✓
The culture and atmosphere of the service was warm, welcoming and inclusive. Staff were valued for their contribution and their ideas were listened to and respected.
Staffing Levels
8/10
✓
People received support from a consistent staff team. Staff had worked at the service for many years. A staff member said, 'Staff don't really leave and if they do they soon come back.'
Training & Dev
6/10
✓
Staff training covered areas identified by the service as essential and included, safeguarding, infection control, moving and handling and fire safety. Some staff also attended external training.
Management
8/10
✓
Staff were positive about the management... '[registered manager] is great, always supportive, and if we are a bit low on staff they are prepared to roll their sleeves up and help.'
Programmes
6/10
✓
Two activities co-ordinators were employed and a weekly activities plan was in place... mini-bus was available to take people out for trips and community events. On the day of the inspection a group of people were going out to a regular singing club.
Points to consider
Training covers the basics like safeguarding and moving people, but no specialist courses or funded qualifications to build skills.
Staff training covered areas identified by the service as essential and included, safeguarding, infection control, moving and handling and fire safety. Some staff also attended external training.
Activities programme has outings, crafts and a weekly plan with two coordinators, but no special therapies or innovative projects.
Two activities co-ordinators were employed and a weekly activities plan was in place... communal areas had tables with magazines, bookshelves, music equipment and arts and crafts.
AI Generated
CQC Inspection Overview
CQC Inspection
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews