Working at The Recovery Hub

Staff had been trained and were regularly updated during the pandemic. This had helped the team know how to support people and others to stay safe. Audits and checks were undertaken as well to monitor quality and safety.

Per 2019 comprehensive inspection: Staff comments included 'The registered manager is not hierarchal and he trusts the team' and 'I would say this is the best place I've worked in a residential setting and it works well.'

Per 2019 comprehensive inspection: The service did not use agency staff... People's needs were met by enough staff to make sure their assessed needs were safely met. This included enough staff to enable them to offer flexible support to people.

Per 2019 comprehensive inspection: The service was exceptionally well-led by a registered manager whose commitment and drive were to deliver an outstanding service. They led by example and the values of the service were fully embraced by people and the staff team.