Working at The Ranch
Well Path, Woking, GU21 4PJ
Operated by Quest Haven Limited
3 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Visible approachable leadership and strong safety practices support staff effectively, but vacancies and no dedicated activities coordinator create reliance on agency cover."
Safety & Risk
8/10
✓
The registered manager had carried out risk assessments to identify and manage risks... Staff managed medicines safely. Staff attended medicines training and their practice was assessed... Staff had training on how to recognise and report abuse.
Staff Culture
7/10
✓
The member of staff we spoke with said the registered manager had improved the support provided to staff... 'It is much better now. [Registered manager] talks to us and if we need anything, we can speak to him.'
Staffing Levels
6/10
✓
There were enough staff on each shift to keep people safe. There were vacancies on the staff team at the time of our inspection.
Training & Dev
7/10
✓
The home's training record demonstrated staff had attended mandatory training... Staff had also attended training relevant to people's individual needs, such as autism spectrum conditions and mental health.
Management
8/10
✓
The registered manager was visible in the service, approachable and took a genuine interest in what people, staff, families and other professionals had to say.
Programmes
6/10
✓
People could take part in activities that were tailored to them. The service gave people opportunities to try new activities that enhanced and enriched their lives. One person said, 'I do art, go out for rambles, to Bushy Park... I am going on holiday to Dorset...'
Points to consider
Staffing is adequate for safety but vacancies mean the manager works extra hours and they have agency staff ready for if someone calls in sick.
There were vacancies on the staff team at the time of our inspection. The registered manager was working additional hours to ensure people received the care and support they needed... the provider had engaged a local home care agency to supply agency staff to the service should they be required.
No dedicated activities coordinator or specialist programmes like pet therapy so the role relies on everyday outings and cooking together.
People could take part in activities that were tailored to them... Staff supported people to pursue their interests in their local area.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews