Last updated: 9 February 2026
"Good training with regular supervision and a positive person-centred culture, but basic activities like walks and gardening without a coordinator hold it back."
Risk assessments and hospital passports in place; medicines received safely with incidents monitored for trends, minor body map gap actioned.
The service had a positive culture that was supportive and person-centred; one member of staff told us, 'It's very person-centred here. We want it to be the best it can be for people we support'.
People were supported by enough staff who knew them well; one member of staff told us, 'Yes, there is enough staff'.
Per 2020 comprehensive inspection: Staff had regular supervision, care certificate, specialist training in communication, epilepsy, diabetes, and support for additional qualifications like management.
The service had a registered manager in post who was aware of their responsibilities; quality assurance systems monitored medicines, health and safety, and incidents.
Per 2020 comprehensive inspection: Activities included day centres, walks, shopping, cafes, and a local gardening group; 2021 notes new vegetable patch.
The job is mostly routine personal care with basic outings like walks, shopping, and gardening, no activities coordinator or special programmes to vary the day.
Per 2020 comprehensive inspection: Activities included, day centres, going for walks, shopping, cafes and other places that people liked to visit. One person was supported to attend a local gardening group.
Staffing is adequate with enough people on shift but nothing special like strong team stability or extra staff for relaxed care.
People were supported by enough staff and by staff who knew them well. One member of staff told us, 'Yes, there is enough staff'.
Management audits missed some issues like a missing body map for creams until inspectors pointed it out.
During the inspection we identified a shortfall relating to one person not having a body map in place for topical creams. This shortfall had not been identified prior to our inspection.
AI Generated
Last inspected: August 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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