Working at The Queensmead Residential Care Home
Victoria Road, Polegate, BN26 6BU
Operated by Aethel Care Homes Ltd
34 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Staff feel well supported with strong team spirit and good training, but unclear staff retention and routine activities hold it back."
Safety & Risk
7/10
✓
Staff had received training and regular updates on safeguarding people. They understood how to respond... People's medicines were handled safely. There were suitable arrangements in place to assess and respond to any risk to people.
Staff Culture
8/10
✓
Staff said they felt well supported... 'I feel very well supported by my colleagues and manager. There is a real team spirit here, such comradeship.'... 'I love it here, there's a good team and communication, we have laughter and staff are happy here.'
Staffing Levels
6/10
✓
Staff told us they had enough time to look after people safely. Records confirmed a consistent number of staff was provided throughout the day and night.
Training & Dev
7/10
✓
There was a dedicated training manager who was responsible for overseeing the training programme. New staff were inducted... rolling programme of essential training for all staff and additional training was provided to develop staff.
Management
6/10
✓
The registered manager knew people and staff well and promoted an open culture where people and staff felt they could share their views. They understood their responsibilities and were passionate and committed.
Programmes
6/10
✓
There was dedicated activity staff working in the service. There was a full activities programme that was varied to suite people's individual needs. For example, a daily newspaper 'sparkle'... music entertainer.
Points to consider
Staff numbers are consistent and enough to meet needs safely, but no info on low staff turnover or permanent team stability.
Records confirmed a consistent number of staff was provided throughout the day and night.
Activities coordinator provides regular varied events like quizzes, sing-alongs and entertainers, but no specialist programmes or innovations.
There was dedicated activity staff working in the service. There was a full activities programme that was varied... daily newspaper 'sparkle'... music entertainer.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews