Working at The Queens Residential Care Home
271 Queen Street, Withernsea, HU19 2NN
Operated by Chaptercare Limited
46 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Supportive management and a happy family-like team, but unclear medicines stock records and unanalysed accidents need attention."
Safety & Risk
6/10
✓
Medicines received safely but no clear record of stock held; accidents recorded but not regularly analysed for trends.
Staff Culture
8/10
✓
Staff told us they felt supported and happy in their work... 'We are like one big family.'
Staffing Levels
6/10
✓
People told us, and we saw there were enough staff on duty to meet their needs.
Training & Dev
7/10
✓
Staff training was up to date... 'I have done a diabetes course, and mental health course... if you want any training they will get it for you.'
Management
8/10
✓
Staff comments: '[Registered manager is] very understanding... open-door policy and are very approachable. We are like one big family.'
Programmes
6/10
✓
Activities included quizzes, exercises, singing, cinema nights, reminiscence, Halloween decorations, bowling, flying kites, arts and crafts.
Points to consider
No clear record of medication stock held for each person.
We were unable to see a clear record of the amount of medicine stock held at the service for the people we checked.
They record accidents but do not analyse them regularly to spot trends.
Although accidents and incidents were thoroughly recorded the registered manager did not analyse these regularly or in detail to identify any trends and patterns.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews