Working at The Priory Highbank Centre

The service did not have an open culture where all staff felt they could raise concerns without fear. Not all staff felt respected, supported and valued. Most staff spoke of morale being very low and not feeling like their ideas were valued or taken seriously by senior management.

The service did not have enough support staff or allied health professional staff to meet people’s care and treatment needs. The service approach to staffing levels did not adhere to national guidance such as the British Society of Rehabilitation Medicine (BSRM).

Not all staff received and kept up to date with their mandatory training. Compliance for reducing restrictive intervention breakaway training was 48.2% against a target of 85%.

Leaders were not always visible and approachable in the service. Not all staff knew what the vision, corporate values and strategic goals were. The service did not have an open culture where all staff felt they could raise concerns without fear.