Working at The Potteries
187 York Road, Broadstone, BH18 8ES
Operated by Care UK Community Partnerships Ltd
80 bedsNursing homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Approachable management and a caring family-like culture stand out, although agency staffing causes waits for help and activities lack specialist approaches."
Safety & Risk
8/10
✓
People received their medicines in a safe way. Detailed, personalised protocols were in place for most PRN medicines... Staff reported accidents, incidents and near misses. Managers reviewed each one... The registered manager reviewed accidents and incidents monthly to identify any emerging trends.
Staff Culture
8/10
✓
Staff and managers at all levels adopted a caring approach... 'You [staff and managers] operate with such professionalism and order and yet are still so personal, humane and genuinely like a family respecting and really caring for individuals.'
Staffing Levels
6/10
✓
Staff went about their work calmly and confirmed staffing levels enabled them to provide the care people needed. A member of staff commented that staffing levels had improved since the inspection in 2019, with agency staff deployed when needed.
Training & Dev
7/10
✓
A care worker commented, 'The training here is marvellous' and said they were prompted to keep their training up to date. Staff had undertaken training about learning disability and autism, which is a national requirement. The provider had made this training compulsory.
Management
8/10
✓
The registered manager made a point of being available for people, relatives and staff to speak with. People and staff told us they found the management team, including the registered manager, approachable and supportive.
Programmes
6/10
✓
People had input into planning activities programs and enjoyed the activities provided. There was a member of staff whose role was to foster links with local community organisations.
Points to consider
Staffing is adequate but they use agency workers when needed and people sometimes have to wait for call bell help.
A member of staff commented that staffing levels had improved since the inspection in 2019, with agency staff deployed when needed. People told us they sometimes had to wait when they called for assistance.
Activities programme exists with community links but no specialist or innovative approaches like pet therapy or named programmes mentioned.
People had input into planning activities programs and enjoyed the activities provided. There was a member of staff whose role was to foster links with local community organisations.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews