Working at The Porterbrook

Staffing is adequate during the day but falls short at night after new admissions, leaving staff struggling and sometimes rushed.

Staff told us since they had new admissions, they were struggling to meet people’s needs in a timely way on night duty.

Training is standard and regular but not always effective, shown by staff not following safe moving practices.

we observed staff did not always follow best practice when supporting people with moving and handling, therefore, training had not been effective.

Safety processes are in place but minor issues like poor moving practices and unclean areas show gaps in everyday risk management.

We observed some poor moving and handling practices, which were addressed immediately by the registered manager; some furniture and equipment was not maintained in a clean condition.