Working at The Poplars

Staff sometimes use unsafe moving techniques while waiting for training on equipment.

One person described how staff supported them to stand using an unsafe lifting technique putting them at the risk of injury. Staff confirmed this technique was used on occasions as they were waiting for training in a specific piece of equipment.

Managers checks missed safety risks and ignored staff concerns like the new carpet causing trip hazards.

The provider had quality monitoring systems in place, but these were not effective... One staff member told us they raised concerns about the use of a heavily patterned carpet in the communal area and how this can lead to the increased risk of falls. However, they believed this was ignored

Only basic activities like bingo and quizzes with a part time coordinator, so the role stays mostly routine care.

Per 2019 comprehensive inspection: There was a part time activities coordinator employed and we observed care staff asking people if they wanted to engage in activities... 'I like the quizzes and the bingo.'