Working at The Poplars Care Home
375 Thornaby Road, Stockton On Tees, TS17 8QN
Operated by The Poplars (Thornaby) Limited
43 bedsNursing homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Approachable management and supportive culture make staff feel valued, but agency staffing and basic training hold it back."
Safety & Risk
7/10
✓
Risks to people were safely managed... Staff understood their role in safeguarding people. Medicines were managed safely.
Staff Culture
7/10
✓
Staff told us they felt supported and could seek advice, guidance or share any concerns they may have. A member of agency staff told us, 'The staff are very friendly, and I know the residents well.'
Staffing Levels
5/10
!
There were enough staff to meet people's needs when we visited the home and staff told us they usually had enough time... the service was using consistent agency staff who had an induction in to the home.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff were suitably trained and received regular supervisions and appraisals.
Management
7/10
✓
Most people and relatives told us the registered manager was approachable. One relative described them as; 'Champion, helpful and friendly,' Staff told us they felt supported and could seek advice.
Programmes
6/10
✓
The home worked with other organisations and the wider community around social and wellbeing activities... the mayor was visiting... people and staff were engaged in a project to hatch chicken eggs and care for the chicks.
Points to consider
Staffing is adequate but they use agency staff while trying to hire more permanent ones, and sometimes residents wait a bit.
The provider had faced some challenges in terms of recruitment but working to overcome these challenges... some people told us they occasionally waited for support... using consistent agency staff
Only standard training like inductions and supervisions, nothing special or specialist mentioned.
Per 2019 comprehensive inspection: Staff had completed an induction and training programme... Training was refreshed on a regular basis. Staff had opportunity for supervision and appraisal.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews