Last updated: 10 February 2026
"Staff feel supported by an approachable manager with improved morale, but medicines issues like missing details and training gaps need attention."
Medicines processes had improved, but some improvements were still needed. Guidance for 'when required' medicine was not always in place or did not contain enough detail.
Staff morale had improved in the service since the registered manager had started in their role. One staff member said, 'The registered manager is very approachable, they are just dead nice.'
There were enough staff to support people, so they did not have to wait long for support, although there was some mixed feedback about this.
The registered manager had acknowledged there were some gaps in training, but a plan was in place to ensure staff received updated training.
Relatives and staff were positive about the registered manager, they felt the service had improved and staff felt more supported.
Some problems with medicines like missing opening dates on bottles and allergies not always noted on charts, plus care plans not updated after falls.
Guidance for 'when required' medicine was not always in place or did not contain enough detail... no opening date on the bottle... allergy... not recorded on their MAR... One person had a fall... care plans... had not been reviewed.
Staff numbers are enough most of the time but levels vary and there is mixed feedback with some delays.
There were enough staff... although there was some mixed feedback about this... '[Staffing levels] can vary, sometimes fine and week after it's terrible. We make do.'
Training covers basics and staff feel okay but there are gaps, especially more in-depth for dementia and distress.
some people needed extra support due to their needs and it would be beneficial if more in depth training was offered to staff... some gaps in training
AI Generated
Last inspected: June 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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