Working at The Pines
6 Windsor Walk, Weybridge, KT13 9AP
Operated by Mrs S J Nesarajah
10 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.8/10
Key Finding
"Reliable staffing, good training, supportive culture and excellent infection control, but management missed key paperwork issues and activities are basic."
Safety & Risk
8/10
✓
The home had remained free of COVID-19... Thorough cleaning schedules had been implemented... regular testing programme. 2021 IPC inspection.
Staff Culture
6/10
✓
Staff told us they felt supported and could approach the registered manager, at any time for support. Per 2020 comprehensive inspection.
Staffing Levels
6/10
✓
There were enough staff on duty to support people safely and in a timely manner. Records showed that staffing levels were consistently maintained to meet the assessed needs of people. Per 2020 comprehensive inspection.
Training & Dev
6/10
✓
Staff had completed mandatory training... regular supervision and yearly appraisals. Per 2020 comprehensive inspection.
Management
4/10
!
The provider had not identified an issue that we found at this inspection and taken action to improve in a timely manner. Per 2020 comprehensive inspection.
Programmes
4/10
!
The service arranged various activities daily. These included art therapy, music, and walks. Per 2020 comprehensive inspection.
Points to consider
The permanent manager is supportive but missed mental capacity paperwork issues until the inspection and did not fix them promptly.
The provider had not identified an issue that we found at this inspection and taken action to improve in a timely manner.
No activities coordinator or specialist programmes, just basic art therapy, music and walks, so the role is mostly routine personal care.
The service arranged various activities daily. These included art therapy, music, and walks.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Requires improvement
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
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