Working at The Pines Residential Home
The Pines, Bishops Castle, SY9 5JY
Operated by Castlehaven Care Limited
13 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Staff feel valued and like family in a supportive culture with good morale, but staff retention is unclear and training lacks specialist courses."
Safety & Risk
7/10
✓
2022: Assured provider using PPE effectively, accessing testing, preventing outbreaks; Per 2020: Risks assessed and managed, medicines safely administered, learning from incidents including medicine errors.
Staff Culture
8/10
✓
Per 2020 comprehensive inspection: Staff morale was good... 'It's a great place to work. I am proud of the team work'... 'This is the most enjoyable and rewarding place I've ever worked... They are like family.'
Staffing Levels
6/10
✓
Per 2020 comprehensive inspection: Improvements found... sufficient numbers of skilled and experienced staff to meet people's needs. 'Things have really improved, and we one hundred percent have enough staff now.'
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff supported by training and skills... systems in place to ensure up to date through regular supervisions, observations of practice and refresher training.
Management
7/10
✓
Per 2020 comprehensive inspection: There was a registered manager in post... supportive culture of openness and transparency. Staff felt valued and motivated to do their work.
Programmes
6/10
✓
Per 2020 comprehensive inspection: People had opportunities... range of activities... swimming, gym, walking, pottery, trips to cinema, youth club, seaside, horse-riding, woodwork classes, annual holidays.
Points to consider
Staff numbers are sufficient now after past improvements, but no details on agency use or staff staying long-term.
Per 2020: At our last inspection... staffing levels were not always sufficient... At this inspection, improvements were found... sufficient numbers... 'we one hundred percent have enough staff now.'
Training covers basics and skills needed with supervisions, but no specialist courses or funded qualifications.
Per 2020: People were supported by staff who had the training and skills... regular supervisions, observations of their practice and refresher training.
Varied activities like outings, classes and hobbies enrich the day somewhat, but no dedicated coordinator or specialist programmes.
Per 2020: People had opportunities to take part in a range of activities... swimming, gym, walking, pottery, trips to the cinema, youth club... horse-riding... model cars... woodwork classes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews