Working at The Pines Residential Care Home
39 Porchester Road, Bournemouth, BH8 8JU
Operated by Sandbourne House Ltd
13 bedsResidential homesSupported living
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff feel valued in a strong team with approachable leadership and stable staffing, but basic activities and standard training limit development."
Safety & Risk
7/10
✓
The service had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.
Staff Culture
8/10
✓
Staff reported a strong team ethos, working collaboratively towards shared goals. One staff member said, ‘I love my job and wouldn’t want to work anywhere else. I feel like I can truly be myself here.’ Another shared, ‘This home truly feels like a second home to me.’
Staffing Levels
7/10
✓
Per 2019 comprehensive inspection: People were supported by a regular team of staff who they knew well. They were involved in the interview process of potential staff. We observed there were enough staff on duty to meet people’s needs.
Training & Dev
6/10
✓
Training was relevant to their role and ongoing, supported by supervision and appraisal processes to maintain safe and effective support. Staff told us they received enough training to be able to do their job effectively.
Management
7/10
✓
The registered manager maintained an ‘open-door’ policy, with people, professionals, and staff describing them as approachable. Staff and relatives spoke highly of the registered manager, describing them as fair, understanding, approachable, and consistent.
Programmes
5/10
!
Per 2019 comprehensive inspection: People were supported to access the community and participate in activities that matched their hobbies and interests. The home had a large activity room used as a sensory room, computer room. People told us how they enjoyed going out in the community for fun activities.
Points to consider
No dedicated activities coordinator or specialist programmes, just basic outings, sensory room, and hobbies so the role stays mostly routine personal care.
Per 2019 comprehensive inspection: People were supported to access the community and participate in activities that matched their hobbies and interests. The home had a large activity room used as a sensory room, computer room.
Only standard training with induction, supervisions, and updates, no specialist courses or funded qualifications for career growth.
Training was relevant to their role and ongoing, supported by supervision and appraisal processes. Per 2019: Staff training records were up to date and identified when updates were due. Staff described the training as being regular, face to face as well as computer based.
AI Generated
CQC Inspection Overview
CQC Inspection
Good
Safe
✓
Good
Effective
✓
Good
Caring
?
Not Rated
Responsive
?
Not Rated
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews