Working at The Pines
Culford Road, Fornham St Mary, IP28 6TN
Operated by Consensus Support Services Limited
12 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Supportive approachable management, positive staff culture, and proactive safety, although staffing relies on agency for absences and training lacks career development."
Safety & Risk
7/10
✓
Proactive safety culture with safeguarding training, whistleblowing understood, risks assessed holistically involving people, medicines managed safely with audits and incident learning.
Staff Culture
7/10
✓
Staff feel supported, treated equally free from bullying, confident to speak up and give feedback; open communication and strong team commitment.
Staffing Levels
6/10
✓
Enough staff with right skills to meet needs and support community activities; agency used as last resort, vacancies actively recruited to.
Training & Dev
6/10
✓
Staff receive training, inductions, regular supervision and competency reviews to meet people's needs safely.
Management
7/10
✓
New manager since January 2025 described as accessible, approachable, enthusiastic and compassionate; staff say management team is supportive and committed to improvement.
Programmes
6/10
✓
Varied structured activities including weekly planners, seaside trips, swimming group, cinema, employment, arts/crafts, community outings and birthdays.
Points to consider
Staffing is adequate for daily needs and outings but relies on agency for absences and has vacancies to fill.
The manager told us agency staff were used as a last resort... Staff vacancies were actively being recruited to
Only standard training and regular supervision with no funded qualifications or career development paths.
Staff had the training they needed... competency reviewed regularly, this included in regular one to one supervision
Varied activities and outings but no dedicated coordinator or specialist therapeutic programmes.
People had a weekly activity planned... ad hoc activities and outings... attended various clubs and workshops
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews