Working at The Pines

Procedures were in place to protect people from harm. Staff had received training and knew how to safeguard people from abuse. ... people's medicines were stored and managed safely... no errors had occurred... Accident and incident records were completed. A system was in place to analyse the records.

A staff member told us the home was, 'A nice place to work,' ... The deputy manager told us, 'The best thing is the team work and the friendly atmosphere.' Staff spoke positively about their managers.

Staff completed the training they needed to be effective in their roles. This included training to support them to work with people with learning disabilities. The staff also had opportunities to complete additional qualifications, such as social care diplomas. Staff received regular one to one supervision.

Staff spoke positively about their managers and told us they enjoyed working at the home. One said, 'I feel very supported and managers are very approachable.' The registered manager was a visible presence and worked alongside staff.