Working at The Phoenix Centre

Procedures were in place to record safeguarding concerns, accidents and incidents and take necessary action as required. Staff had received safeguarding training and understood their responsibilities to report unsafe care or abusive practices.

Staff told us they felt supported by their registered manager. Staff we spoke with understood the importance of high standards of care to give people meaningful lives.

Staff had achieved or were working towards national care qualifications. In addition, staff completed the service's mandatory training including health and safety, diabetes awareness, moving and handling people, safeguarding adults and end of life care.

Staff told us they were able to contribute to the way their service operated through staff meetings, supervisions and daily handovers. They told us they felt supported by their registered manager.