Working at The Phoenix
St. Helens Avenue, Lincoln, LN6 7RA
Operated by Linkage Community Trust
6 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Supportive leadership and friendly culture with safe practices and enough staff, but limited activities without a coordinator mean mostly routine personal care."
Safety & Risk
8/10
✓
Risks associated with people's needs had been identified, assessed and mitigated. Lessons were learned when things went wrong, and learning was shared across the organisation. Medicines were managed safely.
Staff Culture
8/10
✓
A staff member said, 'It's really nice and friendly now, new management has turned it around.' Staff felt respected and listened to; relatives noted improvements in culture and leadership.
Staffing Levels
7/10
✓
There were enough staff deployed during the daytime to meet people's needs. Staff told us night shifts were now 'much better' because they could ensure people remained safe and provide person-centred support.
Training & Dev
7/10
✓
Staff received training appropriate to their role and the needs of people they supported. A staff member described the bespoke training they received in relation to a person's specific health need. Another said, 'There's always loads of training to help us in the job.'
Management
8/10
✓
Staff told us they felt respected and listened to by the leadership team. One staff member said, '[Registered manager] and [Operations manager] are fantastic, really supportive.' Another said, '[Registered manager]'s door is always open. She gets things done and is approachable.
Programmes
6/10
✓
People were supported to be involved in local community activity, for example involvement in a collaboration project with students from a local university; people actively engaging with preparations for a forthcoming celebration.
Points to consider
Some community projects and celebrations but no activities coordinator or regular varied programme, so the role is mostly routine personal care.
People were supported to be involved in local community activity. An example of this was involvement in a collaboration project with students from a local university which a relative was instrumental in developing.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews